Cancellation charges at a glance
The cancellation charge is a percentage of the booking total and depends on how many days are left before departure at the moment we receive your cancellation request.
| When you cancel | Cancellation charge | Cancellation charge on €2,000 | Refund if you have paid in full |
|---|---|---|---|
| At least 60 days before departure | 10% | €200 | €1,800 |
| From 30 to 59 days before departure | 30% | €600 | €1,400 |
| From 15 to 29 days before departure | 60% | €1,200 | €800 |
| Less than 15 days before departure, including no-shows | 100% | €2,000 | No refund |
The amounts in the table are an example calculated on a booking worth €2,000.
Example: on a booking worth €2,000 you have paid only the deposit of €500. If you cancel when the cancellation charge is 30% (€600), €100 remains to be paid.
Calculate the cancellation charge for your booking
Enter the departure date and the amount: we will show you which tier you are in and what it would cost to cancel. The calculation is indicative: what counts is the date on which we receive the cancellation.
- Days until departure
- Cancellation charge
- Refund
How the cancellation charge is calculated
- The percentage applies to the booking total: trip, supplements and extras, net of any discounts.
- We count calendar days between the date we receive your request (Athens time) and the departure date. If you cancel on the day of departure or afterwards, the last tier applies.
- If you have already paid more than the cancellation charge, we refund the difference; if you have paid less, the difference remains due (for example if you have paid only the deposit).
- A pending booking, for which you have not yet paid anything, is cancelled without a cancellation charge. If payment does not arrive within the deadlines, the booking expires on its own and the seats become available again.
- If only one of the travellers on a booking cancels, write to us: the cancellation charge is calculated on their share and we recalculate the supplements for the others, for example the single room.
How to cancel
- OnlineOpen Manage booking with your booking code and your email (or sign in to your account) and choose cancellation: before you confirm, you see the cancellation charge and the refund.
- By email or phoneContact us (info@ithaka-travel.example · +30 210 123 4567) quoting your booking code: what counts is the date on which we receive the request.
- In personCome to one of our offices:
- Ithaka Athens · Xenofontos 12, 105 57 Athens · +30 210 123 4567
- Ithaka Thessaloniki · Tsimiski 45, 546 23 Thessaloniki · +30 2310 123 456
In every case we confirm the cancellation to you in writing, with the charge applied and any refund.
Refunds
We refund anything you have paid above the cancellation charge without delay and in any case within 14 days of the date of cancellation.
The refund is paid back by the same method you used to pay (for example the card); if that is not possible, by bank transfer to the IBAN you give us. How long it then takes to reach your account depends on your bank or card provider.
If you paid in interest-free instalments by card, it is your bank or card issuer that readjusts the instalment plan after the refund, according to its own rules.
Changes and substituting a traveller
Before cancelling, write to us: a change often costs less. Depending on availability, we can move you to another departure of the same trip or to a different trip.
A change normally amounts to a cancellation followed by a new booking, and the cancellation charge in force on the day of the request applies. Where services already booked can be reused without loss, we charge you only the actual cost of the change, if lower.
You can instead transfer the trip to another person who meets the required conditions, notifying us in writing with reasonable notice (preferably at least 7 days before departure). This is not a cancellation and there is no cancellation charge: you pay only the actual cost of changing the name, which we tell you in advance.
Correcting a simple typing error in the travellers’ details is free if you tell us in good time; if the provider (for example the airline) charges us a fee, we tell you beforehand.
When there is no cancellation charge
We do not apply any cancellation charge:
- if we cancel the departure, for example because the minimum number of participants is not reached or because of unavoidable and extraordinary circumstances: we refund everything you have paid, without delay and in any case within 14 days;
- if unavoidable and extraordinary circumstances arise at the destination or in its immediate vicinity (for example a war, a serious epidemic or a natural disaster) that make it impossible to travel safely;
- if we propose a significant change to the trip, or a price increase of more than 8%, and you decide to withdraw rather than accept it;
- if the booking is pending and you have not yet paid anything;
- if you transfer the trip to another person.
The full rules are in the general travel terms.
No-show and insurance
If you do not turn up for departure, or turn up without the necessary documents, the last tier applies and there is no refund. If you cut your trip short by your own choice after departure, we do not refund the services you do not use, but we help you arrange your return, at your own expense.
A policy that covers cancellation costs for documented reasons, for example illness or injury, may reimburse you for the cancellation charge. Check the terms and exclusions before taking it out; you will find more information on the Travel insurance page.