Accessibility statement

We want everyone to be able to use the website and book a trip on any device, including with assistive technologies. Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the reference standard in Europe (standard EN 301 549 and Directive (EU) 2019/882 on the accessibility requirements for products and services).

We have checked the pages with automated tools and manual tests (keyboard, text enlargement, screens of different sizes). An independent body has not yet carried out an assessment: that is why we say that we aim for level AA and that some parts of the website may not yet meet it (see Known limitations).

• Clear structure: pages in semantic HTML, a single main heading, headings in hierarchical order, well-defined areas (menu, content, footer) and the ‘Skip to content’ link to bypass the menu.
• Keyboard: the menu, language selector, filters and forms can also be used with the keyboard alone, with a clearly visible focus indicator and in reading order.
• Colour and legibility: contrast between text and background of at least 4.5 to 1, no information conveyed by colour alone, text that can be enlarged up to 200% without losing content.
• Screens of every size: pages adapt to phones, tablets and computers without horizontal scrolling; buttons, menu items and controls have a touch area of at least 44 pixels.
• Forms: every field has a visible label linked to the field, errors are written out in words next to the field, and the browser can automatically fill in personal details.
• Images: images that carry information have alternative text; purely decorative ones are hidden from assistive technologies.
• Changing content: filter results and confirmation messages are announced by screen readers.
• Language: every page declares its own language and the links for switching language show the target language.
• Motion: we respect the system setting to reduce animations and no content flashes.
• Maps: the information shown on the maps is also available as a list or as text, and the maps can be moved and zoomed with the keyboard too.

We know that some parts of the website may cause difficulties:

• Interactive maps: the markers and some controls are easier to use with a mouse or by touch; for this reason all the information on the maps is also given as a list.
• Departures calendar: the calendar view is a visual aid; the same departures are always available in the list view, which is easier to use with some assistive technologies.
• Photographs: the alternative texts for the trip photos describe the scene briefly, not every detail.
• Payments: the PayPal, IRIS and bank pages are run by others and are not under our control; if you have difficulty, you can pay by bank transfer or at our office, or book by phone.

Every trip states the level of physical effort required, from ‘Easy’ to ‘Very challenging’. If you have a mobility, visual or hearing disability, or other needs, write to us or call us before booking: we will work out together whether the trip is suitable for you and how to adapt it with hotels and providers. Not all places, means of transport and facilities on our trips are accessible, and we cannot always guarantee this.

If you find a page or a feature that you cannot use, contact us: info@ithaka-travel.example · +30 210 123 4567. Tell us which page, what is not working and, if you wish, the device and assistive technology you use.

We reply as soon as possible and normally within 5 working days. If you need information in another format, or would prefer to book with the help of one of our consultants, call us: we can do this by phone or at our offices.

If our reply does not satisfy you, you can contact the national authorities responsible for monitoring accessibility.