Medical expenses and assistance
Reimbursement of medical treatment abroad and assistance in case of illness or accident, with a number you can call at any hour.
Insurance
Travel insurance
The unexpected can happen to anyone at any time: well-chosen insurance lets you set off with greater peace of mind.
Cover
What travel insurance can cover
Cover varies from one policy to another: here are the main types, explained simply.
Trip cancellation
If you can no longer travel for one of the reasons covered by the policy (for example a documented illness), you get back all or part of the amount you paid.
Luggage
Protection in case of theft, damage or delayed delivery of your luggage, within the limits stated in the policy terms.
Delays and unexpected events
Some policies also cover flight delays, missed connections and unexpected expenses during the trip.
Medical repatriation
Arranging and paying for medical transport or your journey home when your health requires it.
Personal liability
Cover for accidental damage caused to third parties during the trip.
Our options
Insurance you can add
You choose them when you book. The full policy terms are given to you before you buy.
Basic travel insurance
3.5% of the trip total
Cover for medical expenses, assistance and baggage during the trip, calculated as a percentage of the total price. Recommended on every departure.
- Medical expenses and assistance abroad, within the limits of the policy
- Cover for delayed or lost baggage, under the policy terms
- Full terms and limits are in the information document you receive before buying
Travel insurance with cancellation cover
6.5% of the trip total
Includes the basic cover plus a refund of cancellation costs, with broader cancellation reasons, within the policy terms. Calculated as a percentage of the total price.
- All the cover of the basic insurance
- Refund, in full or in part, of cancellation costs for the reasons set out in the policy
- Broader cancellation reasons, as described in the information document
- We recommend buying it at booking, as some cover applies only if taken out early
Before you choose
Good to know
- Read the policy terms before you buy: the full text takes precedence over any summary.
- Check the limits, excesses and exclusions, particularly for pre-existing conditions and risky sports or activities.
- If you already have insurance, for example through your credit card or your bank, check what it really covers for your trip.
- The European Health Insurance Card is valid only in some European countries and does not replace travel insurance.
- If you need to make a claim, keep your documents and receipts and tell the insurer straight away, within the time limits set by the policy.
How to add it to your booking
- Choose your departure and go on to the ‘Options and extras’ step of the booking.
- Select the insurance you prefer: the cost is added to the total straight away.
- After confirmation you receive the policy documents by email, along with the number to call if you need help.
Not sure which to choose? Write to us or call us: we will explain the differences.